New Card Management Features and Updated Mobile and Online Banking Design Now Available

You can access and manage your WPCU credit, debit and HSA cards in one central location within the Cards Center in Mobile and Online Banking.

Here, you can access quick options for each of your cards, such as Debit Card Rewards Offers or Lifestyle Credit Card Rewards.

You are able to quickly activate a new credit, debit or HSA card directly in your Cards Center.

If your card has been lost or stolen and needs access permanently turned off, you are able to easily report your card as lost or stolen in Card Management, and order a replacement card.

Please Note:

• For ATM or Debit Cards that are reported as lost or stolen, you will need to check the "Issue a replacement card" box if you would like a replacement card. Credit Cards reported as lost or stolen will automatically order a replacement card.
• For Business Debit or Credit Cards that are reported as lost or stolen, there is a 2-3 day processing window. You should receive your replacement card(s) within 10-12 days of being reported lost or stolen.

To temporarily turn off access to your card, you are able to adjust your Card Status to off, then easily turn it back on when you're ready.

You are able to let WPCU know when you’ll be traveling so we don’t decline debit or credit card purchases made in areas outside your usual spending patterns as part of our fraud prevention efforts. You can add any of your active, eligible cards to each notice.

Follow these steps to set up travel notices:

1. Select "Set a Travel Notice":
   
2.  Select from your eligible, active cards:
   

3. Enter your dates and destination(s), then click Save:
   
4. View all your Travel Notices in one place:
   

You are able to get near real-time transaction alerts for transactions made with your card. You can opt to receive notifications for all transactions (default option), preferred transactions or blocked transactions.

Follow these steps to set your transaction alerts:

1. To set your Transaction Alerts, navigate to the Transaction Controls & Alerts button in Card Management and select from the drop down menu. If you select All Transactions or Blocked Transactions Only, your preference will be saved. If you select Preferred Transactions, please follow the next steps.
   
2. You will be asked to confirm that you are changing Alerts Delivery to Selected Transactions, select Confirm.
   
3. Your preference will be saved, now you can modify the details for the transactions you would like alerts for, based on Merchant, Transaction, Location or Spend Limit.?
   

You can also manage your Alert Preferences by navigating to the Alert Preferences button in Card Management and select how you'd like to receive alerts. Your options include Push Notifications, SMS Text Message and/or Email Address.

• Push Notifications are used for alerting you on your mobile device. In order to receive these, you must adjust your mobile device settings to allow notifications from the WPCU mobile app.
• Email or Text alerts will be sent directly to the email or phone number provided for Online Banking Alerts & Notifications. Message and Data rates may apply.

You are able to set transaction controls, including limits and restrictions on the use of your card. These can be based on transaction amounts, locations, merchant or transaction type. These controls will deny any transactions that meet the criteria specified, and you will be notified that the transaction was stopped due to the control limits.