Mobile and Online Banking: Known Issues
We are aware of the below issues with our Mobile and Online Banking. We are actively working to resolve as quickly as possible. In the meantime, if you are experiencing any of the issues below, please follow the steps outlined for quick resolution.
- If you receive this error message when you log into the mobile app, please try logging out and logging back in.
- If you continue to receive the “Internal Accounts Unavailable” error message, please delete the WPCU mobile app from your mobile device, restart your mobile phone or tablet, and reinstall the latest WPCU mobile app version from the Apple App store or Google Play store.
If the WPCU mobile app crashes when you attempt to access your transaction history, please delete the WPCU mobile app from your mobile device, restart your mobile phone or tablet, and reinstall the latest WPCU mobile app version from the Apple App store or Google Play store.
If you are presented with the MFA prompt when logging into Online Banking and enter in the one-time passcode you received, you may receive a message stating the code has expired or the system may otherwise be unresponsive. If you are unable to get past this MFA page, please contact our Member Help Center for assistance at (800) 762-0047 during regular business hours, Monday-Friday from 8:00 am - 8:00 pm, and Saturday from 9:00 am - 1:00 pm.