Wright-Patt Credit Union (WPCU) is proud to announce that Ms. Kim Riley was named Vice President of Service Delivery. Ms. Riley brings a strong background in service delivery, operational excellence, process improvement and information technology.
“I am thrilled to have Kim leading our service delivery efforts at WPCU,” said Darrick Weeks, Chief Operating Officer. “She brings 29 years of leadership experience, and her skill sets will be extremely valuable as we continue to evolve our extraordinary member experience across all service delivery channels.”
For the past 12 years, Ms. Riley held positions in Operational Excellence and Service Operations at CareSource. She has also held leadership positions at KeyBank and Standard Register that focused on contact center operations and information technology.
“I was attracted to Wright-Patt Credit Union because of the strong culture and focus on members and partner-employees,” said Riley.
“WPCU is the first place I have seen where the vision statement speaks to the commitment to our members and partner-employees. I am very excited to be part of a team focused on delivering extraordinary service to our members, and helping us achieve our vision of being the best place our partner-employees have ever worked.”
Ms. Riley received her degree in Organizational Leadership from Wright State University. She is Six Sigma and Project Management Certified with a focus on quality, auditing, project management, and operational improvements. Kim resides in Troy, OH with her husband and four daughters.
Download the Press Release here.