Important Information About Changes Coming to Your Enhanced Health Savings Account

In the past, WPCU has partnered with FlexBank, Inc. (“FlexBank”) to be the administrator of and provide support for your HSA. However, as of January 1, 2025, FlexBank has discontinued its HSA administration support and services. As a result, FlexBank is no longer be available to answer questions or provide assistance for the administration of your HSA.

Unfortunately, members do not have the option of opting out of these changes.

WPCU is the custodian of your HSA, which means we maintain your funds and facilitate deposits and withdrawals from your account. Unfortunately, WPCU is not an HSA administrator, which means we cannot answer questions relating to HSA administration.

Please refer to your employer, a tax professional or IRS.gov for these types of question regarding administration of your HSA.

WPCU is happy to help you with the following types of questions related to your HSA:

• Questions about basic transactions on your account such as deposits and withdraws
• How to add an authorized signer
• Questions about tax forms issued by WPCU
• How to order a debit card or checks
• Questions about suspected fraud
• Assistance with receiving direct deposits
• Questions about excessive and/or mistaken contributions

Yes, we will continue to provide full access to your transaction history, card services, and account maintenance, including check ordering.

If  you have an Enhanced HSA and were previously paying a $2.50 monthly FlexBank Admin Support Fee, you will be charged a final Admin Support fee on January 27, 2025. However, after that, your HSA will no longer be subject to a monthly Admin Support fee. Please note that your employer may have been paying this fee on your behalf.

No, nothing has changed with how you manage your HSA transactions through Mobile or Online Banking or when visiting a member center.

No – despite FlexBank ending their administrative support and services on your HSA, WPCU will continue to act as the custodian of your HSA and your HSA will remain at WPCU.

There are no special requirements to receive the higher dividend rate on the first $1,000.00 in your HSA account.

No – to provide enhanced value to you, our valued member, we’ve removed the requirement of being enrolled in eStatements to earn the highest rate on an Enhanced HSA Account, effective January 1, 2025.

Many of the forms previously used to submit requests related to your HSA for transactions such as rollovers, transfers, contributions, or distributions are still accessible from WPCU.coop/Forms, but you will now log in to our trusted third-party partner’s website using the email address associated with your HSA account to request these transactions. You will then be guided to the correct form(s) by answering questions about the transaction you wish to complete. Depending on your request, a WPCU partner-employee will review your transaction once it is submitted and then complete the appropriate action on your account or contact you with any further questions. You can also access our third-party partner's website though the "HSA Service Center" within Online Banking.

Please note: In addition to requesting these transactions through our trusted third-party’s website, you can also call our Member Help Center or visit your nearest member center and a partner-employee will be happy to assist you with your transaction request.

Depending on the type of transaction you are requesting and the applicable form, you may be able to sign the HSA form electronically.

As of January 1, 2025, forms for HSA transfers, rollovers, contributions, and distributions can be completed and signed electronically within the “HSA Service Center” available in WPCU’s Online Banking, via WPCU.coop/Forms, or by visiting a member center. To add an authorized user or request an HSA adjustment, complete the applicable form found at WPCU.coop/Forms and fax the form to (937) 912-8148 or email to [email protected].

Depending on when your employer processes payroll, you may see your deposits made to your HSA account on a different day(s) than you have in the past.

Unfortunately, you will no longer automatically receive these emails. However, if you would like to still receive email notifications of deposits to your HSA, you can set up email notifications within WPCU’s Online Banking by choosing “Self-Service Center” from the main menu and then “Manage My Alerts & Notifications.”

Yes, WPCU will continue to mail your 1099-SA distribution and 5498-SA contributions forms.

While WPCU serves as the custodian of your HSA, we are unable to provide guidance on tax-related matters.  For assistance, we recommend consulting a qualified tax advisor who can provide accurate and personalized advice.

Since WPCU is the custodian of your HSA and not the administrator, we are unable to answer questions regarding eligibility.  We recommend connecting with your employer for assistance.

You can find your WPCU account number by logging into Mobile or Online Banking. Follow the steps below based on how you're logging in:

Mobile App:

1. Log into your account through the WPCU Mobile App.
2. Once you are logged in, tap on the name of the account that you wish to get information for. This will take you to the Account History page.
3. On Apple® devices, select the “DETAILS” link. On Android^TM devices, select the “SHOW DETAILS” link at the top of the page underneath your balance information. This will take you to the Account Details page.
   The 13-digit MICR number is your account number.

Online Banking:

1. Log into Online Banking on the WPCU website.
2. Once you are logged in, click on the name of the account that you wish to get information for. This will take you to the Account History page. 
3. Click on the "ACCOUNT DETAILS" drop-down to the left of your balance information. 
4. The box will expand and you will see a list of your account information.
   The 13-digit MICR number is your account number.