Accessibility Information

Wright-Patt Credit Union® (WPCU®) is committed to providing our services, products, facilities, privileges, advantages and accommodations to all individuals. We believe that everyone should be able to manage their financial lives with independence and ease, whether online, in our mobile app, at our Member Centers, or through the Member Help Center. Explore below to see how WPCU is making access easier for everyone:

  • We strive to align our digital experience with the Web Content Accessibility Guidelines (“WCAG”) as published by the Web Accessibility Initiative (“WAI”) of the World Wide Web Consortium (“W3C”) and will continue to seek ways to improve our services and best practices as we evolve. 

    The WPCU mobile and online banking platforms strive to follow the globally recognized W3C standards to provide content that is compatible with the most popular assistive technologies and Web Browsers:

    • Jaws with Chrome on Windows
    • NVDA with Edge on Windows
    • Safari with Voiceover on OS X
    • Voiceover with iOS App
    • Talkback with Android App
    • Narrator with Firefox on Windows

  • WPCU strives to make our Member Centers, and the products and services within, accessible to all. While WPCU is continually seeking ways to improve so we can provide the best and most effective communication with all individuals, we currently offer the following tools and accommodations wherever possible, designed to help all individuals:

    • Designated handicapped parking spaces, accessible walkways, entrances, and lobby areas.
    • Accessible counters, office spaces, and restrooms.
    • Service animals are always welcome.
    • ATMs and PTMs:
      • Sufficient height and reach requirements to meet ADA standards
      • Braille stickers
      • Phone jacks
      • Phone handset (inside ATMs and PTMs only)
    • Speech and visual aids, including an American Sign Language (ASL) interpreter available upon request (appointment may be needed).

  • WPCU is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. If you are an employee or applicant who requires a reasonable accommodation, please review our Partner Handbook for more information or contact our Human Resources department, respectively. Accommodation requests will be reviewed promptly and confidentially.

  • If you encounter an accessibility issue, have suggestions, or need support, please use one of the methods below so that we may assist you:

    • Member Help Center – (937) 912-7000 or (800) 762-0047 or TTY (800) 750-0750 (or 711), Monday through Friday 8:00 am until 6:00 pm, Saturday 9:00 am until 1:00 pm.
      • Member Help Center TDD for hearing impaired individuals – (937) 912-7001, Monday through Friday 8:00 am until 6:00 pm, Saturday 9:00 am until 1:00 pm.
    • For website feedback, contact us at [email protected]