Personal Teller Machines (PTMs)

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Say Hello to a Whole New Way to Interact!

Save time and take care of your basic transactions quickly and efficiently with Personal Tellers (PTMs)! This all-in-one experience combines time-saving convenience with the personal help you're used to.

Wright-Patt Credit Union® (WPCU®) offers drive-up and walk-up PTMs located at several of our member centers in Central and Southwest Ohio. By using the cutting-edge Personal Tellers, you will have the opportunity to interact live with a Personal Experience Representative whenever you have a question. Make cash deposits, check deposits, cash withdrawals, balance inquiries and more! Personal Experience Representatives guide you through the process, step-by-step, to help you complete your transaction. 

You can also use any WPCU PTM as an ATM! The ATM features, including withdrawals in $5 increments, deposits, checking balances and more, are available 24/7.

PTMs are one way we’re bringing extraordinary service, digital services technology and enhanced personal experiences to you, our members.

How to Use PTMs

Finger IconTo Access Personal Teller Features:

Tap the screen to speak with a Personal Experience Representative

 

Icon - ATMTo Access ATM Features:

Insert your ATM or Debit Card to use the ATM

Available ATM Features

  • Get Cash

    Withdraw cash in $5 increments

  • Make Deposits

    Deposit cash and checks

  • See Your Balances

    Check your balances on any of your accounts

  • Change Your Pin

    Change your ATM or Debit Card PIN

Frequently Asked Questions

  • Just touch the screen to start and a Personal Experience Representative will guide you step-by-step through the transaction.

  • We are using Personal Tellers in some Miami Valley and Columbus Member Centers.

  • Hours vary by location. However, PTMs are available to be used in ATM mode 24/7. Simply input your ATM or Debit Card instead of tapping on the screen to access the ATM features.

    Click here to view location and hour details.

  • Yes! PTMs are also able to be used as an ATM 24/7. To access ATM features, simply insert your ATM or Debit Card instead of tapping on the screen.

  • At select locations, we will be using Personal Tellers instead of our traditional tellers. Financial Coaches are still available to help you find ways to better manage your money and save more of it.

  • No, Personal Experience Representatives are located at a centralized location in Southwest or Central Ohio. This allows us to meet your members' transactional needs from even more locations, while still providing a personal touch.

  • The Personal Tellers can accept up to 30 checks or bills at a time.

  • Personal Tellers are unable to accept coins.

  • Personal Tellers can dispense loose coins. Financial Coaches at the Member Center can dispense rolled coins.

  • Yes, this service is available at PTMs that are located within a Member Center.  Once you request your money order or cashier's check through the Personal Teller, you can pick up your money order/cashier's check at the Member Experience Desk by showing your identification.

  • Savings bonds cannot be redeemed at the Personal Tellers.

  • Transactions completed through the Personal Teller will be noted in the transaction description. See the example below.

    Cash Withdrawal..... $10.00
    ITM Session: 9014072 0062SPF01D

    Cash Deposit.......$15.00
    ITM Session: 9014072 0062SPF01D

  • WPCU members cannot access their shared branching accounts through Personal Tellers.

  • Yes, most changes to your account can be completed through a Personal Teller. For requests that cannot be completed through a Personal Teller, a Financial Coach at the Member Center will be happy to assist you.