Fraudulent communications threaten your money and your identity!
Recently, WPCU and other credit unions have seen an increase in fraudsters using “spoofing” techniques to contact members and attempt to obtain their personal identifying information.
A fraudster will use a cyberattack called spoofing where they manipulate their caller ID, email address and even websites to make it look like the contact is coming from a trusted source, (such as your credit union).
In one common scenario, a scammer posing as a trusted source may notify or alert a member that there have been fraudulent charges on the member’s account and the member will need to provide some personal information in order to block the card and prevent further charges. The fraudster may direct the member to a “spoofed” (i.e., fake), but somewhat professional, legitimate-looking website in an attempt to steal personal information.
A fraudster (via call, email or web form) may also request a member’s banking account information (e.g., their online banking user name, card number, and PIN). They may even ask the member to send funds to another person as part of the “dispute resolution” process. Don’t fall for it.
Always Remember, WPCU will never call and ask you to provide personal identifying or account information.
If you ever doubt the authenticity of a call or email the best practice is to hang up or ignore it. Then call our customer service number: (800) 762-0047 and report the incident.
If you have questions, want to learn more about spoofing or other cyberattacks, or believe you may be a victim of fraud, WPCU is here to help you! Call our Member Help Center at (800) 762-0047 or visit WPCU.coop/StopFraud.
Financial institutions in Southwest and Central Ohio – including Wright-Patt Credit Union – have recently seen an increase in cases of check scams and “spoofing.”
At WPCU, we have seen a rise in check and money order scams, including the “Car Wrap Scam." If you receive unsolicited checks or money orders in the mail, especially any relating to Car Wrap Ads please contact our Member Help Center at (800) 762-0047 and report the fraudulent activity to the FTC. As reminder, do not share any personal or account information with an unknown company or person. For more information about this scam click here.
"Spoofing" is when a fraudulent caller deliberately falsifies the information displayed on your caller ID to disguise his or her identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used for fraudulent activity or sold illegally.
If you answer a call appearing on your Caller ID from Wright-Patt Credit Union and the phone number (937) 912-7000 (or any phone number for that matter), and the caller is seeking personal information such as account number, Social Security number, mother’s maiden name, passwords, debit/credit card numbers, PIN or CVV numbers, expiration dates, etc., hang up and call Wright-Patt Credit Union directly at (937) 912-7000 or (800) 762-0047 and use our phone navigation menu to reach our Member Help Center or the person/department who called you.
As a reminder, Wright-Patt Credit Union will never call or email asking you to provide us your personal or account information. However, in some cases, we may contact you asking to confirm recent transactions on your account to help identify potentially fraudulent activity.
If you receive a voicemail that displayed on your caller ID as Wright-Patt Credit Union and the phone number (937) 912-7000 or (800) 762-0047 (or any phone number for that matter), return the call to (937) 912-7000 or (800) 762-0047 (regardless of the number the caller asked you to call back) and go through the phone navigation menu to reach our Member Help Center or the person/department who called you. DO NOT call any other number provided by the caller.
For more helpful fraud prevention tips, click here.