ALERT: Watch for Fraud on Debit Cards
August 25, 2011
Wright-Patt is working hard to keep your information safe, but to guard against unauthorized fraudulent Debit Card transactions we also need your help.
So what can members do?
One of the best ways to protect yourself from unauthorized use of your Debit Card is to frequently use our Online Home Banking to check your transactions (pending and cleared) against your check register. If you notice transactions – or even pending transactions – that you or the other authorized users on your account (if applicable) did not initiate, please contact the Member Help Center immediately at (937) 912-7000 or if it is after-hours call (800) 523-4175.
Fraud is on the rise…
The experts in our fraud department have recently noticed patterns of activity affecting Debit Cards where a “test transaction” is initiated. Most of the time, the transaction is for a small dollar amount. Sometimes the transactions post to the account, but sometimes they don’t.
Here are some simple and effective ways to protect your information:
- Report any questionable charges (pending and cleared) right away to the Member Help Center!
- Report a lost or stolen card immediately…time is critical!
- Store your cards separately from you wallet or purse.
- Never give out your card number or other information, such as your social security or credit union account number, to anyone over the phone or e-mail unless you initiated the contact.
- Review your Debit Card Agreement. Section 10 covers what to do about unauthorized transactions on your account.
More tips to protect you from fraudulent card use or identity theft can be found at the Federal Trade Commission’s site www.ftc.gov.
Please remember – WPCU will not ask for account information by phone or email!
We will never contact you and ask you to enter, or say, your account number by email, text, or phone number. We may call to validate charges for security purposes, but you will not be asked for your account or card numbers. If you have any questions or concerns, please call the Member Help Center at
(937) 912-7000.
Whether it’s identity theft, financial fraud or outright scams, we are all potential victims. If you ever fall victim to identity theft, please file a report with the Federal Trade Commission. This can be done by Internet at www.ftc.gov or by phone at (888) 382-1222.
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